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Save Kovačevića 57, Ada, Serbia
General Terms and Conditions
INTRODUCTION: 

The contract made on the basis of this document will not be recorded (it will not be accessible afterwards). It will be concluded only in electronic form, it is not a written contract, it is written in English and it does not refer to a code of conduct. If you have questions about the operation of the webshop and your order process, please contact us via the contact details provided.
The effect of this General Terms and Conditions extends to the contractual relationships of the provider’s
(https://kooi-knit.com ) and subdomains. This „general terms and conditions” is available on the following webpage: http://kooi-knit.com/generaltermsandconditions

Definitions:

User: Any natural or legal person or organization that uses the services of the Service Provider shall enter into a contract with the Service Provider.

Consumer: A User who is a natural person acting outside his or her profession, self-employment or business.

Business: A person pursuing an occupation, self-employment or business.

Provider: A natural or legal person or an entity without legal personality providing an information society service, which provides a service to the User and concludes a contract with the User.



1. DATA OF THE PROVIDER

Name of the Service Provider: SPR KOOI-KNIT Ada
Registered Office (and official place of raising claims): Save Kovačevića 57, 24430 Ada, Serbia
Contacts of the Provider and the regularly used electronic mailing address for contacting users: info@kooi-knit.com, office@kooi-knit.com
Company number: +381693323521
Tax number: 104378766
Name of the registry authority: Republika Srbija Agencija za privredne registre
Telephone number: 011 20 23 350
Language of contract: Serbian
Name and address of the domain provider:
GoDaddy.com, LLC, Headquarters: 14455 N. Hayden Rd., Ste. 226, Scottsdale, AZ 85260 USA, Phone: 020 7084 1810, E-mail: abuse@godaddy.com


2. PURCHASE

2.1. The User is obliged to provide his/her real data at the time of purchase. In the event of false or personally identifiable information provided during purchase, the resulting electronic contract will be considered void. The Service Provider disclaims any liability if the User makes use of its services on behalf of another person with the data of another person.

2.2. The Service Provider shall not be liable for delivery delays or other problems or errors due to incorrect and/or inaccurate data provided by the User.


3. AVAILABLE PRODUCTS AND SOFTWARES

3.1. Displayed products can only be ordered online. The prices displayed for the products are in dinars and include the statutory VAT. However, they do not include home delivery charges. No separate packaging costs will be charged.

3.2. In the web shop, the Service Provider details the name, description and picture of the product. The images shown on the product data sheet may be different from the actual ones and may be used for illustration purposes.

3.3. If the wrong price is displayed on the website – despite the due diligence of the Service Provider – and the price is obviously incorrect, the Service Provider is not required to confirm the product at the wrong price, especially if there is a significant difference. For example, if the price is set at din 0 or din 0.01 because of a system error, then the Service Provider shall not be obliged to deliver the product at the incorrect price, but may offer the delivery at the correct price, in the knowledge of which the Customer may refuse to make the purchase.


4. PROCESS OF ORDER

4.1. The user sets the number of the product/products to buy.

4.2. The user places the selected products in the cart. Users can view the cart content at any time by clicking the "cart" icon.

4.3. If the User wants to place more products in his/her cart then he/she can continue shopping. If he/she does not want to buy more products, check the number of products he/she want to buy. Click the " X"; icon to clear the cart content. To finalize the quantity, click on the "update/update basket" icon.

4.4. If the User updated the cart then he/she should click on the „Proceed to checkout“ button.

4.5. The user fills the delivery address and then selects the delivery / payment method, which types are as follows:
:
4.5.1. Payment methods:

Payment by cashback: If the ordered product is delivered by courier service, it is possible for the User to complete the order amount to the courier in cash upon receipt of the ordered product (s). Cash payment is only available in Serbian dinar (RSD).
Online by credit card: The user has the possibility to pay the total value of the order online, by credit card through the secure payment system of the financial service provider used by the Service Provider.

4.5.2. Shipping cost are the following:

In Serbia: Price per mass + Price for the indicated value

Price per mass: 
Up to 3 kg = 236,00 RSD
Up to 5 kg = 256,00 RSD
Up to 10 kg = 286,00 RSD
Up to 15 kg = 306,00 RSD
Up to 20 kg = 336,00 RSD
Price for the indicated value:
Up to 2500,00 din the price is 25,00 din. Beyond that it is 1 % of the indicated value.
In case of COD type of package the post calculates other costs after the indicated value.
On the link below customers can calculate the approximate amount of the delivery costs:
https://www.posta.rs/eng/alati/KalkulatorCena.aspx?vrPos=pismonosneSrb 
 .

For abroad: Price per mass + Price for the indicated value + Package handling

Price per mass:
I zone – 1200,00 RSD + 250,00 RSD for every extra kg
(Slovenia, Croatia, Bosnia and Herzegovina, Montenegro, North Macedonia)
II zone – 1600,00 RSD + 350,00 RSD for every extra kg
(Albania, Austria, Belarus, Bulgaria, Cyprus, Czech Republic, Greece, Italy, Ireland, Netherlands, Spain, Switzerland, Andorra, Greenland, Luxembourg, Malta, Poland, Romania, Slovakia, Turkey, Estonia, Latvia, Moldova, Armenia, Azerbaijan, Monaco, San Marino, Liechtenstein)
III zone – 1700,00 RSD + 500,00 RSD for every extra kg
(Denmark, Finland, France, Belgium, Germany, Norway, Portugal, Sweden, United Kingdom, Iceland, Hungary, Russia, Lithuania, Ukraine, Uzbekistan)
IV zone – 1700,00 RSD + 600,00 RSD for every extra kg
(Countries from Africa, Asia and America)
V zone – 1700,00 RSD + 800,00 RSD for every extra kg
(Australia)
VI zone – 1750,00 RSD + 1000,00 RSD for every extra kg
(New Zealand and Oceania)
Price for the indicated value:
For every 65 SDR (1 SDR=144,87 RSD) the Delivey Company counts 100,00 RSD.
Package handling price is 250,00 RSD.

4.6. If there is lack or imperfection in connection with the products or prices in the webshop, we reserve the rights for correction. In such a case we inform the customer about the new data immediately after the recognition or modification. Afterwards, the customer can confirm the order again, or has a chance to rescind the contract.

4.7. The total sum contains all the charges according to the totalizing of the order and the letter of confirmation. The bill is included in the package. The user is obliged to check the package at delivery before the courier and in case of possible damage to products or packaging, he or she is obliged to request a record and in case of damage the package is not obliged to take over. Subsequent, non-recorded complaint by the Service Provider does not accept it! Packages are delivered on business days between 8 am and 4 pm.

4.8. Once you have entered the data, you can submit your order by clicking on the "Order/Send order" button, but you can check the details provided before, or send a comment to your order or email us any other ordering wishes.

4.9. The user acknowledges with the order that his payment obligation arises.

4.10. Correcting Input Bugs: The User can return to the previous phase before completing the order process, where the User can correct the input data. In detail: When ordering, it is possible to view or modify the content of the basket, if the cart does not contain the quantity to be ordered, in the input field in the quantity column, User can enter the quantity to be ordered and press "Increase" button. If you want to delete a product from the items in the cart, click the "X - delete" button. During the order, the User has a continuous opportunity to correct / delete the inputs.

4.11. The user/customer gets an email of confirmation after sending the order, which does not give rise to contract. If this e-mail does not arrive within an expectable deadline –depending on the profile of the service- or at latest within 48 hours, the user is relieved of the bid fixity or contractual duty. The order and the confirmation of the order can be considered „arrived” to the Provider or to the User, when it is reachable for them. The Provider excludes the blame of confirmation, if the confirmation does not arrive in time because the user/customer has given wrong email address, or the storage pool of the account is full, and can not receive messages.

4.12. The User acknowledges that the confirmation in the previous section is only an automatic confirmation, and does not constitute a contract. The contract is created when the Service Provider notifies the User of the details of the order and its expected fulfillment after another automatic confirmation of the above mentioned item.


5. ORDER PROCESSING AND FULFILMENT

5.1. Orders are processed during opening hours. In addition to the times specified for processing the order, it is possible to place the order after the end of the working day and it will then be processed the next day. The Service Provider's customer service will always confirm by electronic means when the order can be fulfilled.

5.2. The general deadline for delivery is 10 working days.

5.3. According to the contract of sale, the Service Provider shall transfer the ownership of the product and the User shall pay the purchase price and receive the product.

5.4. If the product is not provided in time by the Service Provider, the User has the right to set a deadline for a replacement. If the seller fails to perform within the grace period, the buyer is entitled to cancel the contract.

5.5. The User is entitled to withdraw from the contract without specifying an additional term, if
a) the Service Provider has refused to perform the contract; or
b) the contract should have been performed in accordance with the agreement of the parties or due to the recognizable purpose of the service, within a specified period of time and not otherwise.

5.6. If the Service Provider cannot accomplish the contractual obligation because the product/or any of its components was not available, the Service Provider is obliged to inform the User right away and to refund the sum paid by the User at once.


6.WAIVER CLAUSE

6.1. The Consumer can rescind in 14 days from the date of delivery and return the ordered product(s) with no explanation.

6.2. The period for exercising the right of withdrawal shall expire 14 days after the date on which the consumer or a third party other than the courier designated by the Consumer receives the product.

6.3. The Consumer may exercise the right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

6.4. The cost of returning the product must be borne by the Consumer, and the Business has not undertaken to bear this cost.

6.5. In the event that the right of withdrawal is exercised, the Consumer will not be charged, other than for the cost of returning the product.

6.6. The Consumer shall have no right of withdrawal in the case of a non-prefabricated product which has been manufactured at the consumer's request or at the express request of the Consumer, or which is clearly personalised for the Consumer.

6.7. The Service Provider shall refund the paid amount, including the shipping fee, to the Consumer immediately upon receipt of the product/or receipt of the notice of cancellation within the meaning of the above laws, but no later than within 14 days of becoming aware of the cancellation.

6.8. The refund will be based on the same payment method used in the original transaction, unless the Consumer explicitly consents to another payment method; the Consumer will not be charged any additional costs as a result of the application of this refund method.

6.9. The Consumer shall not return the goods without undue delay, but in any event within 14 days of sending notice of cancellation to the Service Provider or returning them to the Service Provider to the address provided.

6.10. The Consumer meets the deadline for returns if the Consumer returns or the products within 14 days. Returns are deemed to have been completed on time if the consumer has dispatched the product before the time limit expires.

6.11. The Consumer shall only bear the direct cost of returning the product, unless the Business has undertaken to bear this cost.

6.12. The Service Provider does not have to repay the extra cost to the Consumer if the Consumer chooses a different delivery method that is not the cheapest delivery method.

6.13. Refunds may be withheld by the Service Provider until it has received the goods (s) or has not provided the Consumer with proof that they have returned them: the previous date must be taken into account.

6.14. The procedure for enforcing the right of cancellation:
If the Consumer wishes to enforce the right of cancellation, then they need to send the declaration about the intention of their cancellation to one of the contact details of the Service Provider.
The Consumer shall exercise their right of cancellation within the time limit if they send the declaration of cancellation within 14 days after receiving the product. In the case of a written cancellation, it is sufficient to send the cancellation statement within 14 days.
In case of notification by post, the date of posting, in case of notification by email or fax, the time of sending the email or fax will be taken into account.
In the event of cancellation, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but within 14 days from the notification of the statement of cancellation. The deadline is deemed to be met if the product is sent before the 14-day deadline (meaning it does not have to arrive within 14 days). The customer shall bear the costs of returning the goods due to the exercise of the right of cancellation.
The Service Provider is not obliged to pay back the additional costs for the Consumer if the Consumer chooses a different transport mode that is not the usual and cheapest mode chosen by the Service Provider. The Consumer can also enforce their right of cancellation between the day of the contract and the day of the receipt of the product. In case of buying multiple products and the delivery of the products is not on the same day or the ordered products are delivered in multiple parts, the right of cancellation can be enforced in 14 days, counted from the last product or part.


7. WARRANTIES AND LIABILITIES

7.1. Defective performance

The supplier fails to perform properly if the service does not meet the quality requirements set out in the contract or the law at the time of performance. The supplier did not fail to perform the service correctly if the receiver was aware of the error at the time of the conclusion of the contract.
The User can exercise a liability claim against the Business, in the event of the improper fulfilment of the contract.
The User may, if he/she so decides, exercise the following liability claims: request repair or replacement, unless the fulfilment of the User's choice would be impossible or disproportionate to the requirements of the Business. If a repair or replacement is not requested or offered, the User may request a pro-rata reduction in relation to the expense of the defect to the User, or may adjust or else terminate the contract. The User may switch from one selected right of liability to another, however, the cost of the transition will be borne by the User, unless warranted or provided by the Business.
The customer is liable to report the defect immediately after recognition, but within two weeks of recognition.
Customers can enforce the liability claim against the Service Provider.


7.2. Product warranty

The User can request the repair or replacement of the defected product.
A product is defective if it does not meet the quality requirements applicable at the time of placing on the market or if it does not have the characteristics stated in the manufacturer's description.
The product warranty can be enforced by the Consumer two years from the time of placing on the market. The right to exercise the product warranty is lost after this deadline.
The product warranty claim can be made against the producer or distributor. The defect of the product shall be proved by the User in case of claiming the product warranty.
The manufacturer (distributor) shall not be liable for a defective product if it can prove that the defect was not recognisable at the time of placing the product on the market in the light of general scientific and technical knowledge.
At least one reason must be given for the manufacturer (distributor) for exemption.
Please note that it is not possible to enforce a liability claim and product warranty claim for the same defect simultaneously. However, if the product warranty claim is effectively enforced, the product warranty for the replaced product or part may also be made against the manufacturer.


8. COMPLAINT HANDLING PROCEDURES (FOR CONSUMER QUALIFIED USERS)

8.1. The purpose of our website is to fulfil all orders in good quality and to the customer's full satisfaction. If the User still has any complaints regarding the contract or its performance, he/she may submit his/her complaint to the above telephone, email address or letter.

8.2. The Service Provider shall promptly investigate the oral complaint and remedy it as necessary. If the Consumer disagrees with the handling of the complaint, or the complaint is not immediately investigated, the Service Provider shall promptly record the complaint and its position regarding the complaint and provide a copy thereof to the Consumer.

8.3. The Service Provider shall respond in writing within 30 days. It shall state the reasons for its rejection of the complaint. A record of the complaint and a copy of the response shall be retained by the Service Provider for a period of five years and shall be provided to the control authorities upon request.

8.4. You are informed that in the event of your complaint being rejected, your complaint may be initiated by an official or conciliation body.

8.5. In the event of a complaint, the Consumer has the option of contacting a conciliation body.

8.6. The conciliation body is competent for the out-of-court settlement of consumer disputes. It is the task of the conciliation body to attempt to reach a settlement between the parties for the purpose of resolving consumer disputes, failing which it will decide on the matter in order to ensure the simple, expeditious, effective and cost-effective enforcement of consumer rights. The conciliation body shall, at the request of the Consumer or the Service Provider, advise on the Consumer's rights and obligations.

8.7. If the consumer does not seek recourse to a conciliation body or the procedure is unsuccessful, the consumer has the option of going to court.
The lawsuit must be filed with a letter of formal notice containing the following information:
- the court of law;
- the names of the parties and representatives of the parties, their place of residence and legal status;
- the right to enforce, by presenting the underlying facts and their evidence;
- the data from which the jurisdiction and jurisdiction of the court can be established;
- a definitive request for a court decision.
The application must be accompanied by a document and a copy of it which is referred to as evidence.